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![]() Of course, I helped her, but using remote control on the phone would be much cooler :-). She tried to configure her Office365 account and was not able to do so. ![]() The initial reason was, that my sister was calling me yesterday to help her out with her new Huawei Android phone. Otherwise, it will be hard to charge extra for this function when there is an already existing and free quick assist app.Today I played around with my Android device and Intune using the remote control option in Intune. Ok, Its a preview, lets hope there is more features and better integration when it is released. Hey wait a minute! Close Quick Assist? Wasn´t this a new product called Remote Help? Offer remote assistance and trigger the end users app to start and ready to connect. but there is lots of features that I really miss. So, yes Remote Help is a good working remote help solution. I also tried to open a command prompt with run as administrator and the end user is an standard user, logged in as an admin in UAC prompt and it worked like a charm! You can as a helper also change the size and trigger a Task Manager to open on the end user device. If the helper or the end user needs to take a pause to attend a meeting or answer a call. There is also a annotate tool, with this you can draw on the end users screen to explain or show the correct way. The remote help tool has a chat tool to send text messages to and from the end user. The interaction is quite quick and responsive. ![]() When connected the admin has a full view of the end user desktop. (as you can see, it reminds a lot of old remote assist and the later quick assist) ![]() The end user then also need to Allow the connection.įinally a remote assistance, I mean Quick assist, I mean Remote Help session is started. When the code is sent, Helpdesk can select “View screen” or “Take full control”. When logged in they enter the security code sent by helpdesk and press Submit. When using it the first time, they need to sign in and accept the privacy settings. When an end user needs assistance, they must first open up the Remote Help App. As you can see, there is no integration with MEM to make this automatic. Then you are able to “Give assistance”, this will generate a code to send to the user in need of help. If this is the first time you use the tool, you first need to sign-in and accept the privacy settings. But no, its totally disconnected from MEM and needs to be manually initialised. I expected a direct remote help offer towards the specific device. It´s only an URL to open up the Remote Help client. ![]() This is the same as when you are using Teamviewer. Now that the feature is configured and ready to use, lets try the helpdesk side of view.įirst select a windows device in the MEM portal, then use the old action “New Remote Assistance Session”. In my previous blog I went through all the admin config in MEM portal to implement this new feature. If Microsoft is going to charge extra for this feature, it really needs to be improved. It is a quite nice remote help tool with good and useful features. I have now had some time to test the new Remote Help tool. ![]()
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